Safe holiday

Parc Hotel – Safer holiday
in South Tyrol

Our measures for a carefree holiday at Lake Caldaro

The past few seasons have shown us that it is indeed possible to enjoy a carefree and relaxing holiday in South Tyrol thanks to very good safety and hygiene measures being in place; even in spite of the pandemic. We await your arrival here in Parc Hotel al Lago, full of joy and with great preparations in place!

Current information about the coronavirus in South Tyrol can be found here.

Below is an overview of all the measures we have in place:

GENERAL:

Parc Hotel al Lago in South Tyrol is, with its 46 rooms and suites, a perfect
holiday oasis for anyone looking for relaxation.
With its 7 000 m² outdoor space, the hotel right at the lake, provides plenty of space, and therefore, safety.
Spaciously arranged loungers ensure greater social distancing on the private bathing beach, adding to privacy too.
Online check-in can also be done at home via the link that you will receive a week before you are due to come on holiday; this is available in your welcome e-mail.
All information about the hotel can also be called up on your mobile via our digital holiday companion.
All areas in the hotel are regularly cleaned with disinfectants and sanitiser stations are available in common areas.
Our staff are highly trained and informed, and wear mouth and nose protection while they are working.

CUISINE:

Due to the extensive breakfast period – from 7.30 - 10.45 – you may serve yourself at the buffet to your heart's content, wearing mouth and nose protective coverings (only recommended).
Our gourmet half-board includes breakfast, afternoon snack and evening meal, and is provided in the usual way.
In the winter garden, in the dining hall, in the Palm restaurant and on the terrace, tables are positioned in such away that you can relax and enjoy the creations from our kitchen, at a safe distance from others and without wearing any mouth covering.

WELLNESS:

Our Panorama indoor pool and the heated outdoor salt water pool are open for you.
Our saunas are open for you. The number of people permitted in the saunas is limited and appropriate social distancing is to be maintained.
The relaxation room is open for you. Loungers are positioned in such a way that distance can be maintained from other guests.
Both the fitness and keep-fit rooms are open for you.
Our SPA staff are providing all treatments and applications for you, of course taking the requisite prescribed protective measures.

ACTIVITY PROGRAMME:

Our activity programme (hiking excursions) will also be offered in their usual manner and to the same extent as previously.
Activities in the indoor area take place in small groups.

ROOMS & SUITES:

Your accommodation will have been fully sanitised and cleaned before you arrive.
Personal sanitiser and a mouth and nose protective covering will be provided for you in your room.

We adhere to all prescribed statutory guidelines. Subject to change.

EASED CANCELLATION TERMS:

In order to provide you with support during this difficult time, we have eased our cancellation terms for the 2022 season. Should a stay or a holiday in South Tyrol not be possible due to Covid-19, cancellation is free up to 7 days before you are due to arrive.

6 days to 1 day before you are due to arrive, no-show, late arrival and early departure will be charged at 50% of the booked package price.

Cancellation terms with the 7 days of free cancellation provision are valid for the full 2022 season should one of these reasons occur at the time you are due to travel:

Travel advisory for South Tyrol
Official quarantine order for travellers returning from South Tyrol
You yourself, or a person travelling with you has tested positive for COVID-19 or have had close contact with a person who has the infection (presentation of a positive test/official confirmation document is required).

In this case, any deposit that has been made will be put towards your next stay or refunded. We are always here for you!
For further questions, please call us on +39 0471 960000 or send a mail to: info@parchotel.info.